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Competency 1: Evaluate data-driven processes and approaches of an organization’s operations.

This reflection activity is comprised of two sections, collectively totaling a minimum of 500 words. Complete your reflections by responding to all prompts.

Operations Management

Explain what work in operations management looks like and what key operational decisions a firm needs to make to match supply with demand. Determine how to improve process efficiency by off-loading a bottleneck or how to balance a process by relocating work from one step to another. 

Evaluate the Lean Philosophy

​​​​​​​Choose 3 of the following questions to discuss:

  • What is the Lean concept and why is it important to study? 
  • How can Lean be applied to manufacturing and service processes? 
  • Will Lean work in service environments? Why or why not? 
  • Discuss ways to use Lean to improve 1 of the following: a pizza restaurant, a hospital, or an auto dealership. 
  • Why is Lean hard to implement in practice? 

Explain the relationship between quality and productivity under the Lean philosophy.