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• Explain the doctrine of employment-at-will, and its relationship with wrongful discharge. Several steps ensure the successful development and implementation of policies and procedures. Identify the process. What must an organization do in order to become an “employer of choice?”

• What would be typically included in an “expectations of standards of behavior” document for a healthcare employer? Define contractual and statutory rights and provide examples of each. What is an employment contract, and why is it important?

• Describe three management and union unfair labor practices illustrated in the chapter. Identify and discuss the five-step process involved in a union campaign. Describe the negotiation process between the union and management. Describe the employee grievance process.