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For this deliverable, students are requested to write a survey paper (6000 words) on “Ways IoT Will Affect the Future of Customer Service”.

must address the following Criteria:

· What: Cleary mention the topic and introduce it. 

· Why – “Why are we trying such technology, What are the drivers and benefits of the selected technology. 

· How –gather requirements for your project to define the scope. It gets no simpler than “How this technology is work?” 

· Application – that will work on and ultimately benefit from the selected technology?

· References: List all the references (books, journal/conference papers), web pages (include URL and webpage title) that have been used in the project.