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Green Belt Project – The Define Phase

  1. Complete a Project Charter with all of the required Information.
    1. Please write the Problem Statement:
    2. Please write the Goal Statement utilizing S.M.A.R.T. objectives (Specific, Measureable, Attainable, Relevant and Time Bound):
    3. What is in Scope? What is out of Scope?
    4. Who are Key Stakeholders?
    5. What are key Milestones?
  2. Please complete a High Level “As Is” Process Map.
  3. Please create a SIPOC of the process based on the information that you know. Feel free to use your imagination for this.
    1. Describe methods for collecting Voice of the Customer. (SEE APPENDIX A for VOC).
  4. Please create an Affinity Diagram or List based on VOC so you can identify Customer “NEEDS” for CTQ Tree.
  5. Please create a Critical to Quality Tree utilizing the Voice of the Customer. Identify the Needs, Drivers and Requirements or Metric to needed to meet these needs.

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