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Many traditional analog services have switched over to digital in the past 25 years and that switch has not always been seamless. Identify an instance where that transition is complete or almost complete. Discuss the following: why have we seen these changes? What are the benefits of digital technology in each instance? What are the costs associated with such transitions? Look at end user costs, manufacturing/delivery costs. Is quality compromised in the move from analog to digital? Why do service providers need to consider the key concepts of service management to ensure that they are providing value to their clients?

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