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Documenting and reporting according to organisational policies and procedures are a significant process of the counselling practice. There are two parts in this assessment task.

Part A: Complete Client Case Notes

Select three (3) different clients you have worked with at your work placement and complete three (3) separate case notes for each client documenting your session with the client according to your host organisation guidelines using a case note template available from your organisation. If such template is not available, you may use the one provided in Appendix 1.

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In each of your case note, ensure all the following is addressed:

1.Presenting issue/problem




Part B: Develop Mental Health Treatment Plans

Develop three (3) mental health treatment plans for three (3) different clients according to your host organisation policies and procedures using a treatment plan template available from your organisation. If such template is not available, you may use the one provided in Appendix 2.

In your plan, ensure you cover the following:

1.Client information

2.Presenting issue(s)

3.Client history


5.Any other relevant information

6.Result of mental state examination

7.Risks and co-morbidities

8.Treatment plan to include: issues, goals, interventions and referrals

9.Strategies for crisis intervention


Legal and ethical issues can vary depending on the industry you work in. However, having a good understanding of the impact of legal and ethical issues on your counselling practice will guide you through your decision-making process. There are two parts to this task:

Part A: Develop An Induction Presentation For Legal And Ethical Requirements

In consultation with your workplace supervisor, develop a presentation for clients as part of their induction/orientation to the organisation and services provided. The presentation should last approximately 15-20 minutes.

You can design your presentation in any way you would like. For example, it can be a PowerPoint presentation (maximum of 10 slides), a presentation with use of pictures, a flow chart, or infographic, etc. Address three of the following legal and ethical requirements:

1.Codes of conduct

2.Contract requirements


4.Duty of case

5.Practitioner/client boundaries

6.Human rights

7.Mandatory reporting

8.Informed consent

9.Privacy, confidentiality and disclosure

10.Records management

Ensure your procedures display industry currency and that your supervisor would approve the presentation to be used for service users.

Part B: Presentation And Reflective Journal

Present your induction/orientation presentation you have developed to your workplace supervisor or team leader and ask for their feedback on your presentation and communication skills. Write a Reflective Journal entry (approximately 300-500 words) on the feedback they provide.

Your reflection must include:

1.What feedback was provided?

2.How did you respond to the feedback?

3.Address 3 different legal and ethical issues that are relevant to your work role and discuss 2 potential work practice improvements to enhance workplace responsiveness to legal and ethical requirements.

4.Based on the feedback, what changes will you make to the presentation?

5.Based on the feedback and the needs of target audience, what changes will you make to your communication techniques?


Understanding social and cultural differences between yourself and the people you work with is an important part of your counselling practice. Reflection of your own social and cultural perspectives is equally important.

There are two parts to this task.

Part A: Interview 3 Different People

In consultation with your workplace supervisor, select and interview 3 different people (they could be either clients or work colleagues who come from different social or cultural background than yourself) in your workplace. Take notes during the interview of what each person says. Select a relevant topic to discuss or use suggestions from the following list:

1.Differences in social perspectives

2.Social, political and economic issues

3.Cultural values

4.Religious beliefs

5.Attitudes towards disability

6.Attitudes towards gender, including transgender

7.Benefits of diversity in the workplace

Before you conduct these interviews, create 3 questions that you will ask each colleague/client and write down their responses during the interview. Ensure you advise your colleague/client of an option for topic that would be culturally appropriate to them and in line with their goals and needs.

The interviews should be maximum of 3 minutes long each and it must demonstrate that you are able to recognise and respect diversity.

Part B: Reflect On Social And Cultural Diversity

Complete a reflective journal for each interview (approximately 300-500 words). For each entry, reflect on

1.Cultural differences

2.Communication techniques/differences

3.Cultural safety

Ask yourself and include the following in your reflection:

1.What social and/or cultural biases do I have?

2.How did I show respect for diversity in my communication?

3.What verbal and non-verbal communication techniques did I use to establish and develop relationships?

4.When a language barrier existed, what strategies did I use to communicate effectively?

5.What issues might have caused misunderstanding due to diversity and what could be an appropriate response?

6.How have my own values and beliefs impacted on the communication?

7.In what ways can I act to improve my own self and social awareness?

8.How do I value and respect diversity and inclusiveness in my workplace?

9.What referral options are available to appropriate cultural networks, interpreters and organisations?